I have an account with Questrade. I set up four Trailing Stop Limit orders (because Trailing Stop orders aren't allowed on Canadian exchanges; what a joke) for some of my stocks. Here are the details for one of them...
I wanted the TSL to trigger a sell order if the share price dropped more than 10%. I set a Limit Offset of .0005. I know for a fact that one of the stocks that I created a TSL for has dropped more than 10% in the last two weeks but a sell order was not triggered when it dropped below the 10% Stop price threshold I had set.
The Stop price is easy enough to understand but I still don't understand the concept of the Limit Offset obviously because I think THAT is the reason why the sell order wasn't triggered when the stock price dropped (I would say it dropped around 25% from where it was to where it is now). I lost hundreds of dollars as a result. I want to know what a realistic Limit Offset should be in order to trigger a sell order should the stock price drop by the Stop price I have set.
Basically, I want my Trailing Stop Limit orders to mimic as closely as possible Trailing Stop orders. I still don't understand why Trailing Stop orders aren't allowed on Canadian exchanges; Americans get to use them on their exchanges but we get short shrift, as usual. So, what should a reasonable/realistic Limit Offset be in $ amount (not %) in relation to the stock price in order for the sell order to trigger if the Stop limit threshold is reached?
Speaking of Questrade, if you have an account with them how have you found their Customer Service? In my experience, it has been all kinds of pathetic. Trying to get a live person on the phone or to call you back is like pulling teeth and most of the chat reps don't know the war's over. I just spoke to one about this issue and he wasn't even aware that Trailing Stop orders aren't allowed on Canadian exchanges. So, I had no hope in Hell of getting him to explain to me how to create a hypothetical, real-world example of a Trailing Stop Limit order that would actually trigger.
He also said it's possible to edit existing Trailing Stop Limit orders but I don't see how; there are no options or drop-down menu items that you can select in order to do so. There also doesn't seem to be any way to cancel them in order to re-create them.
I wish there was another Canadian exchange with low commission rates and GOOD customer service that I could switch to. I'm not happy with Questrade's customer service at all. It has been one exercise in frustration after another with them ever since I opened my trading account with them.
Sorry about the rant. Thank you in advance for any help you can provide.
I wanted the TSL to trigger a sell order if the share price dropped more than 10%. I set a Limit Offset of .0005. I know for a fact that one of the stocks that I created a TSL for has dropped more than 10% in the last two weeks but a sell order was not triggered when it dropped below the 10% Stop price threshold I had set.
The Stop price is easy enough to understand but I still don't understand the concept of the Limit Offset obviously because I think THAT is the reason why the sell order wasn't triggered when the stock price dropped (I would say it dropped around 25% from where it was to where it is now). I lost hundreds of dollars as a result. I want to know what a realistic Limit Offset should be in order to trigger a sell order should the stock price drop by the Stop price I have set.
Basically, I want my Trailing Stop Limit orders to mimic as closely as possible Trailing Stop orders. I still don't understand why Trailing Stop orders aren't allowed on Canadian exchanges; Americans get to use them on their exchanges but we get short shrift, as usual. So, what should a reasonable/realistic Limit Offset be in $ amount (not %) in relation to the stock price in order for the sell order to trigger if the Stop limit threshold is reached?
Speaking of Questrade, if you have an account with them how have you found their Customer Service? In my experience, it has been all kinds of pathetic. Trying to get a live person on the phone or to call you back is like pulling teeth and most of the chat reps don't know the war's over. I just spoke to one about this issue and he wasn't even aware that Trailing Stop orders aren't allowed on Canadian exchanges. So, I had no hope in Hell of getting him to explain to me how to create a hypothetical, real-world example of a Trailing Stop Limit order that would actually trigger.
He also said it's possible to edit existing Trailing Stop Limit orders but I don't see how; there are no options or drop-down menu items that you can select in order to do so. There also doesn't seem to be any way to cancel them in order to re-create them.
I wish there was another Canadian exchange with low commission rates and GOOD customer service that I could switch to. I'm not happy with Questrade's customer service at all. It has been one exercise in frustration after another with them ever since I opened my trading account with them.
Sorry about the rant. Thank you in advance for any help you can provide.