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I posted here in March about this. I was told then the same as James is reporting now. I've sold my California property and no longer needed the account so have closed it.

I'm thinking it was just some regulatory or audit recommendation that they're not going to enforce it but just have their tellers give some lip service to it and try and clean it up over time. Expect if it was a strict must do, letters would have been sent out with a drop dead date. The only reason I spoke to the teller then was because I was selling and needed to ,otherwise it would be another decade before going in that door. Agree with AR WF had the scandal of employees opening bogus accounts etc. so maybe this was related? Haven't heard of any other banks, with tellers saying the same to their Canadian customers.
 
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