I appreciate Milhouse's suggestion but learned long ago that those that deal with customer service get treated very poorly at the best of times. I recall missing a connection one afternoon and having another traveler vent his frustration on the ticketing agent at the gate. The flight had already left so it's not like tehy were going to have it come back for us. The agent smiled and nodded while he expressed his frustration using every expletive imaginable. Having worked in construction I thought I knew all the words but that was not the case. Turns out the next flight out for him was the next day. When it was my turn I wandered up to the counter complimented her on her patience in dealing with such a horrible customer and low and behold I got a flight a couple hours later for the same route and destination. I was also provided a first class upgrade, reward miles and a meal voucher.
I was able to get through today after being on hold for an eternity. The service was excellent but hurried. I did get a chance to thank the agent for completing my request and show some empathy to the backlog they are experiencing. I can tell she took a moment to pause and briefly appreciate that sometimes people do acknowledge the efforts of those that work in thankless jobs. Unfortunately, I am 64 Dollars shy of hitting platinum status for next year and am not sure if I will be flying again in 2021. I do have a twitter account but rarely use it perhaps I will give this a try next time.
