... that's why he's complaining here. And he has stated he would never step foot in RBC. But there're those biased bodies here /bashing his head just encouraging that by saying it's his own damn fault (which he did admit) as the bank is NEVER WRONG. They do their job perfectly.The Original Sin is that you were too lazy to bring up anything, yet complain. With out being there or having the facts (we only have your interpretation). Calling them Terrorist just shows that you are only looking at one which does nothing for you.
I agree, they should not have sold a 5 year policy to an 69 yr old. What could have happened?
They could :
I could go on forever and make up a story on why the person sold you insurance. None of it can be proven. Just as you could have read policy, asked questions, contacted them.
- be a terrorist with malicious intent trying to milk your few dollars
- been someone inexperienced
- have woken up and the next 69 year old person who is desperate for a loan I will force with my jedi mind tricks to buy the insurance
- have made an error.
So where does this? Really, no where. You made the choice to be lazy, so suck it up and live with that are as much to blame as them. Based on your posts, that's alot of blame too.
As a side note, most customers on are lost or retained after a failure/error. People will decide if they will return to a place based on how well a place handles a complaint. In your case, you didn't even bother offering to give them a chance.