gotcha, thank you for confirming.
your first-mentioned callee - the one who was clueless - must have been the rookie. He or she probably hung up on you. Hangups were not uncommon esp last november & december, esp from markham call centre :biggrin:
ottawa & montreal were behaving slightly better though
i think it would be fair to say TD is passing through an excruciating cost-cutting transition period now & nobody knows where or how they will end up. They might become more profitable as a division for the parent banksters, but they've lost the flagship leadership position they always used to enjoy. Sic transit gloriae mundi.
may i say that i'm always impressed with the high quality of the individual TD trainee representatives. For that matter, also the high quality of the BMO representatives, where i have a backup account. They all work as hard as they possibly can. They are all very bright, very talented, very motivated, eager to learn, often straight out of university. In 2-5 years they will become as expert as the crowd of skilled & experienced PA representatives who were let go when the TD closed edmonton office.
in the meantime, though, there can be big surprises & even hardships for former PA clients who wish to arbitrage, short, negotiate commish or margin, because the newbies can't do any of this. For a while there - last november & december - the poor kids couldn't even find a senior representative to help them, because the place was in such a mess. Even today, i'm not sure to what extent they can find help when they need it, i've come to dread contacting the big green & i am trading the backup account far more actively these days.
there are still some PA advantages. Better margin loan rates, the statements are supposed to be prettier, if you have a difficult trade for example a multi-legged option combo & if you luck out when a former PA rep answers the phone, you can still be excellently served. Not sure what else, maybe there's something i'm overlooking?
publicity-wise, it was a most unwise time for the big green to switch to lower service, right in the middle of the never-ending-no-USD-rrsp débacle.