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Discussion Starter #1 (Edited)
I ordered a virus mask.

Nobody knocked on my door.
Nobody rang my intercom from the lobby.

It is just as though I did not pay for door delivery.

I contacted the company using a tracking number via e-mail.
---- Held at Delivery Depot/Delivery Office
Your item is held at the delivery depot/delivery office at 3:16 pm on July 27, 2020----
Free Shipping

I am being told that I will need to chase it down.

Your order is being delivered by Canada Post.
Based on the tracking information available, it looks like they are prepping it for a return to sender.
We're seeing that they're having some issues with your address.
We'd recommend visiting your local post office or calling Canada Post to have them deliver not return to us.

I answered ..... (and I will keep yuh tuned as they reply) ....

"I paid for shipping.
You are in charge of shipping.
I will wait to hear my door bell."
 

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That seems to be the case. I remember ordering something and it was being delivered by Canada Post. The status on the tracking said that it arrived. I checked the mailbox and community mailbox, but nothing. I called Canada Post, they told me to talk to the vendor. The vendor did send a replacement, but in the interim, the next day, the package was in the mailbox. In other words, they said it was delivered when it wasn't and actually delivered it the next day.

Amazon deliveries are a little odd, sometimes they'll ring the bell, other times just leave it on the porch.

I remember another incident where I ordered a monitor, and FedEx said they delivered it without my signature because I had a sticker on the door saying that no signature was required. Problem was that it was my neighbour's door. He had returned it since he didn't order it. I guess it never occurred for him to look on the address and check with me. At any case, the package was properly addressed, our street addresses were pretty visible, so there isn't an excuse for messing up the delivery. Luckily it was still at the distribution center so I could retrieve it, but sometimes I wonder.
 

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Discussion Starter #3
I think I can ask VISA to disallow the payment.
Not sure.
I will give them a week to arrive.
 

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Discussion Starter #4
I think that my mention of a VISA complaint is pretty serious to the shipper.
They would not want to be delisted by VISA.

Here Is The Reply From The Shipper ....

Per our previous correspondence, your order is with Canada Post.
According to their tracking information, there was a possible delay due to them verifying your address.
Due to this, delivery was left in a pending status. The last update provided is that the item was returned and is now en route to us.
As the package is now being returned to us, we will refund the order when we receive it.
If an order is returned due to address issues, shipping costs are not provided in the refund.
However, we will make an exception in this case.
 

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I ordered a tin sign from Amazon. It was coming from China and I waited and waited.

Finally they said it had arrived but it didn't. I went online for a refund. Amazon processed it immediately.

I looked up the reviews of the vendor and many people said they didn't receive items. Amazon said they booted the vendor from their programs.

The refund showed up on my credit card in 2 days.

So far I like Amazon because of the customer reviews and good customer service. Always read the customer reviews.

I pay for Amazon Prime to get the Prime movies etc. We also get some free shipping on items they carry in stock. Maybe that makes a difference.
 

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Discussion Starter #6 (Edited)
So far I like Amazon because of the customer reviews and good customer service.
Where did you find an e-mail address to complain to Amazon?
All I ever found was a zillion help pages. No contact info.
I ask because I had a problem making an order and kept getting shut-out saying there was a problem but never told me what the problem was.
---- Account locked temporarily ----
I tried about 10 times to redo the order, but kept getting bounced back to a sort of no-go page.
I just gave up.
I was just trying to order coffee. No big deal. Lots more places to buy coffee.

Edit: I just tried to order something again and it said I needed to upload a document with info from my bank.
I have no history with them. I never bought anything from them. I just tried to order some coffee in February.

More Information Needed

The information you supplied was reviewed by Amazon but we cannot unlock your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns.
 

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I ordered a virus mask.

Nobody knocked on my door.
Nobody rang my intercom from the lobby.

It is just as though I did not pay for door delivery.

I contacted the company using a tracking number via e-mail.
---- Held at Delivery Depot/Delivery Office
Your item is held at the delivery depot/delivery office at 3:16 pm on July 27, 2020----
Free Shipping

I am being told that I will need to chase it down.

Your order is being delivered by Canada Post.
Based on the tracking information available, it looks like they are prepping it for a return to sender.
We're seeing that they're having some issues with your address.
We'd recommend visiting your local post office or calling Canada Post to have them deliver not return to us.

I answered ..... (and I will keep yuh tuned as they reply) ....

"I paid for shipping.
You are in charge of shipping.
I will wait to hear my door bell."
Here you go again. You expected an item to be delivered to your apartment door. Really? Where did you read in the supplier's shipping policy that that would happen?

It is a US company using US Postal Service for deliveries. OBVIOUSLY, they would then turn it over to Canada Post to deliver. Does Canada Post deliver to your apartment door? I've never heard of Canada post delivering to individual apartment doors. Where is your mailbox? That is where they would deliver it or a notice to pick it up at the post office to. Yet you write, "It is just as though I did not pay for door delivery." You didn't, you paid for normal Canada Post mail delivery.

But of course, nothing is ever your own fault calm, you will 'wait to hear my door bell' as you say, since it is the supplier's job to deliver to where you expect them to deliver to.

This is worse than your bank loan story.
 

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Discussion Starter #8 (Edited)
I was asked for a shipping address.
And that is where it should of been delivered to.
My lobby has an intercom system.
I have a mail box in the lobby as well.
I get parcels from Canada Post all the time.
------
I think I know what probably happened.
USPS shipped to Canada and it is all dumped on Canada Post at the Canadian border.
Canada Post contracted the delivery to some guy with a car and a phone.
Nobody turned up at my apartment lobby and rang me on the intercom or knocked on my door.
The guy may of called via a private phone but I don't answer calls without caller ID.
Nobody called with Canada Post as ID caller.
Perhaps just some blank number out of Toronto.
If it was the delivery guy who called my phone, he chose not to leave a message.

I wanted this parcel. I was waiting for delivery.
I ordered it about 6 weeks ago.
Now I gotta order again.

Is LongTimeAgo creaming his pants while stalking my posts and looking for any excuse to tell me that I might be an idiot?
 

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I was asked for a shipping address.
And that is where it should of been delivered to.
My lobby has an intercom system.
I have a mail box in the lobby as well.
You do know how Canada Post works right? Do they deliver to your door? The package should have arrived at your mailbox in the lobby or a notice telling you to pick it up at the post office if it was too large to fit in the mailbox. That is how ALL deliveries from Canada Post work.

You trying to tell the supplier that you will wait to 'hear your doorbell' is ridiculous.
 

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Discussion Starter #10 (Edited)
You do know how Canada Post works right?
When Canada Post has a parcel for me they arrive at my lobby and ring my intercom.
I go to the lobby with my I.D. and get it from the delivery guy. (Sometimes sign for it.)
If the package is small, they put it in my mail box.

This is why I think the delivery was being done by a private contractor and a phone. Acting like a Dine and Dash guy. These contracted delivery guys are not allowed much time to accertain a delivery. The delivery guy got same pay for an "attempted" delivery as though it had been actually delivered. And that is what it is about.
 

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You expected an item to be delivered to your apartment door. Really? Where did you read in the supplier's shipping policy that that would happen?

It is a US company using US Postal Service for deliveries. OBVIOUSLY, they would then turn it over to Canada Post to deliver. Does Canada Post deliver to your apartment door? I've never heard of Canada post delivering to individual apartment doors. Where is your mailbox? That is where they would deliver it or a notice to pick it up at the post office to. Yet you write, "It is just as though I did not pay for door delivery." You didn't, you paid for normal Canada Post mail delivery.
I am always here to help with your ignorance LTA. Canada Post delivers to our apartment door mail slot. If it is too big, they leave it outside the door and ring the bell. So does UPS and FedEx. Only Purolater has difficulty because it does not understand our CP address. So we instruct vendors not to use Purolater.
 

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When Canada Post has a parcel for me they arrive at my lobby and ring my intercom.
I go to the lobby with my I.D. and get it from the delivery guy. (Sometimes sign for it.)
If the package is small, they put it in my mail box.

This is why I think the delivery was being done by a private contractor and a phone. Acting like a Dine and Dash guy. These contracted delivery guys are not allowed much time to accertain a delivery. The delivery guy got same pay for an "attempted" delivery as though it had been actually delivered. And that is what it is about.
Very possible... I recently made an order with Amazon.ca, and they shipped the package with a courier called Intelcom. A few days later it was supposed to be "out for delivery", but it never showed up. When I checked the tracking, they said it "couldn't be delivered" and I should wait, then after a couple days they claimed it had been "lost". Basically they had the parcel on the truck the day of the delivery and it mysteriously vanished. I had to contact Amazon for a replacement.

Incidentally, this is the third time one of these private couriers has lost a package I've ordered. I've never had that happen when Canada Post made the delivery. I will never use these private couriers if I have the option, but unfortunately you rarely get a choice. Amazon used to always deliver with Canada Post but lately they been contracting out more and more deliveries to these couriers.
 

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I am always here to help with your ignorance LTA. Canada Post delivers to our apartment door mail slot. If it is too big, they leave it outside the door and ring the bell. So does UPS and FedEx. Only Purolater has difficulty because it does not understand our CP address. So we instruct vendors not to use Purolater.
Few apartments have a mail slot on the apartment door kcowan. Most as in the case here with calm, have mailboxes in the lobby and that is where mail is delivered.

If you look the site he ordered from states that they use USPS, that's the US Postal Service. So it gets passed to Canada Post to deliver. So what do you think calm's expectations should have been and what do you think of him responding to the supplier that he will 'wait for his doorbell to ring'?
 

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Very possible... I recently made an order with Amazon.ca, and they shipped the package with a courier called Intelcom. A few days later it was supposed to be "out for delivery", but it never showed up. When I checked the tracking, they said it "couldn't be delivered" and I should wait, then after a couple days they claimed it had been "lost". Basically they had the parcel on the truck the day of the delivery and it mysteriously vanished. I had to contact Amazon for a replacement.

Incidentally, this is the third time one of these private couriers has lost a package I've ordered. I've never had that happen when Canada Post made the delivery. I will never use these private couriers if I have the option, but unfortunately you rarely get a choice. Amazon used to always deliver with Canada Post but lately they been contracting out more and more deliveries to these couriers.
Why would you say 'very possible'? The supplier calm ordered from uses USPS, the US Postal Service and that means it would have been handed over to Canada Post. There is nothing that would indicate otherwise. In their response to his inquiry they STATE it was in the hands of Canada Post. Calm is simply INVENTING a third party delivery company.
 

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Discussion Starter #15
When the post office rings the intercom service in the lobby it is just as though my doorbell was rung.
Give Your Head A Shake.

I am going to put you on ignore. You irritate me too much.
See you in heaven. Don't let your mouse byte yuh!
 

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Amazon......I have an account. I have attached my credit card to the account.

When I buy something I put it into the cart. When I want to pay I just click through.

I keep track of orders by logging in and the right hand corner shows "orders". That includes all past orders and has a menu beside each item........refund, tracking, reviews etc.

I don't know what is going on with your order Calm.

I ordered some items yesterday from Amazon. I received them today in excellent condition. Intercom delivered and I prefer them as they send an email when the item is on their vehicle for delivery and give an approximate time for delivery. They also send an email confirming delivery.

Amazon uses many private contractors. Intercom is just one of them. I see guys pulling into our parking lot and delivering. They are driving their own cars and probably don't send emails to customers as Intelcom does.

Purolator bang on the door once and leave the package. Canada Post just leaves the package without knocking. So far.......no porch pirates..........LOL.
 

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I never ordered online before and am absolutely loving it, but my wife isn't as happy as I am buying things all the time........LOL.

I am now a shopaholic thanks to online shopping and If I never went into a another retail store, I would be a happy guy.
 

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Discussion Starter #18
Amazon......I have an account. I have attached my credit card to the account.
I just tried Amazon one time and that was this past February. (Used VISA)
When I tried to check the order, some pop up told me that there was a problem and that I needed to upload stuff from my bank.
It was a lot of work. Grab a PDF from my bank ..... edit and delete all VISA numbers except last 4 numbers. Then upload it to Amazon.
The lock out page tells me to do this.
I tried to do that twice and was told not satisfactory. Some auto-pilot I think.
So I just walked away. I can buy my coffee elsewhere.
 

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Contact Amazon.

Scroll down to near the bottom of the page and look beneath where it says "Let Us Help You"... click "Customer Service", then scroll down to where it says "Browse Help Topics" > "Need More Help?" > then click "Contact Us". Follow the instructions to contact them.
 
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