... as a paying client (not customer), I would be speaking up with the manager if not the VP re that "coughing" employee. I don't care if the bank itself doesn't care about its employees being sick working but don't get the client sick.Sounds like you dodged a bullet there. Yeah definitely, people come to the office when sick.
If they really have to come in when sick, I'd hope they at least wear a mask as it would go a long way to protect others.
I walked into a bank in Toronto a few months ago, during one of their COVID surges. One employee (in his office, with the door open) was coughing and sounded just awful. I couldn't believe this guy would come into work like this and expose everyone else! Not a single mask on any of the employees.
Imagine - being a client walking into that employee's (which is usually reserved for the personal (sales) rep. aka also the personal banking "manager") and catching Covid. You pay to catch Covid. WTF.
I think part (and ALOT of that part) of the problem is the employer is 1. allowing sick employees working, and 2. not putting money where its mouth belong by NOT enforcing its own rules, and 3. really care about its employees NOT. Nothing changes - except for the worst. No wonder there's a labour shortage.