Cable TV Complaint
It's a long one, I apologize...
On October 28th we cancelled our satellite service with Bell and switched to Rogers. We had service interruption issues with the satellite and decided it was time for a change. To sweeten the deal, Rogers offered us a FREE HDPVR as well as several discounts over the first two years (though we are not on a contract) to make the move.
Since October 28th, we have been living in digital-cable-tv-Hell! We have had 7 different PVR boxes (all broke down), six different technicians have been to our house and I have had to make several visits to our local Roger's store.
To add insult to injury, our first Roger's bill is for $512!!!!!! I received it on December 12th and someone somwhere charged us for purchasing two HDPVRs for $798. (they gave us a discount though, so the bill was for $512). I called customer care and ranted at them and they apologized profusely for all the difficulty and inconvenience. The bill was corrected.
Fast forward to last night. We received a call from the collections department at Rogers because our bill is 30 days past due and will be referred to a collection agency if we don't pay it. After 1/2 hour on the phone, the collection rep determined that the customer care rep who corrected our $512 bill erroneously changed our payment due date from December 31st to November 30th (before the bill had even been generated!). It has allegedly been corrected.
Who can I complain to? I have tried customer relations, but all I get is a scripted apology! I am really frustrated and want to complain to someone who will acknowledge all the inconvenience this has caused. I believe I should be entitled to further discounts on my next bill to compensate for the time and energy I have spent rectifying all these errors. Since I am not under contract with them, I could leave, but I have invested a lot of time and energy.
Anybody have contact information for someone at Rogers who is in a position to listen to my complaint and act on it?
On October 28th we cancelled our satellite service with Bell and switched to Rogers. We had service interruption issues with the satellite and decided it was time for a change. To sweeten the deal, Rogers offered us a FREE HDPVR as well as several discounts over the first two years (though we are not on a contract) to make the move.
Since October 28th, we have been living in digital-cable-tv-Hell! We have had 7 different PVR boxes (all broke down), six different technicians have been to our house and I have had to make several visits to our local Roger's store.
To add insult to injury, our first Roger's bill is for $512!!!!!! I received it on December 12th and someone somwhere charged us for purchasing two HDPVRs for $798. (they gave us a discount though, so the bill was for $512). I called customer care and ranted at them and they apologized profusely for all the difficulty and inconvenience. The bill was corrected.
Fast forward to last night. We received a call from the collections department at Rogers because our bill is 30 days past due and will be referred to a collection agency if we don't pay it. After 1/2 hour on the phone, the collection rep determined that the customer care rep who corrected our $512 bill erroneously changed our payment due date from December 31st to November 30th (before the bill had even been generated!). It has allegedly been corrected.
Who can I complain to? I have tried customer relations, but all I get is a scripted apology! I am really frustrated and want to complain to someone who will acknowledge all the inconvenience this has caused. I believe I should be entitled to further discounts on my next bill to compensate for the time and energy I have spent rectifying all these errors. Since I am not under contract with them, I could leave, but I have invested a lot of time and energy.
Anybody have contact information for someone at Rogers who is in a position to listen to my complaint and act on it?
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1 - 1 of 20 Posts
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