... no Catch-22 here when it's clear the banks are calling the shots no matter what the customer claims. Ie. nothing improves or in your case, no need for improvement. Just hope you don't fall victim to fraud (very unlikely as you're too smart).
I don't know how the bank can be any more responsible. It is a catch 22. They asked the questions, she answered and lied. She also when to multiple banks. What else do you expect them to do? Should a bank hold MY money longer to protect me? How long is long enough?
I had a bank hold my funds that I was trying to transfer to our lawyer for one of my properties, because it was a larger amount and I had very quick close. They some how screwed up so badly that I almost lost the purchase. It was in the name of protecting me. I manage my parents accounts. The bank has help funds to what I believe is an unreasonable amount time. They said they put extra security because I am just a POA and the bank needs to protect my 'vulnerable' parents. This has resulting in me personally paying for some of their bills or transferring money from my account to help them, and then have my dad jump through hoops to try and get me the money back. In the end, moved all of the accounts from dads name to joint with me to make it easier. I still have jump through hoops to access my mom's funds. Do you think that my dad's money was safer when I was banking as a POA with the bank monitoring, or now that all the accounts are also under my name?
Here's a thing I have taught my senior dad who doesn't speak english and my kids.
1. Don't answer the phone with someone you don't know, they will call back if important.
2. When you call back, look up the company on the internet for the number or call me, since my dad doesn't have internet. I will go through the corporate directory found on the corporate home page
3. No one is going to try and arrest you, charge you are deport you. If they are, all me, and we will lawyer up. Always threaten with legal counsel.
4. If they have person information, call me, and I will contact all the companies including equifax, and transunion and change everything.
5. No one will ever ask for money on the phone, via text, or email legitimately,
6. If any one calls for personal information to verify you, tell them you will call them back see #2
7. Tell them you will turn yourself in at the police station or what ever official agency they are calling from.
I feel awful for the person. Criminals do prey on the immigrants and the vulnerable. I have had my poor nanny call me in tears because of one of these calls. I told her when she worked with me to just put them through to me. That usually stops them in their tracks.
People need to look out for themselves and stop blaming banks.